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Terms & Conditions

Terms & Conditions


ACCEPTANCE OF ORDERS: All orders are accepted by the Company subject to these conditions of sale. No quotation or estimate given by the Company gives rise to a binding contract unless an order is placed by a Customer and accepted by the Company. An order for goods placed by you, the Customer (including through our website) shall be subject to these Terms and Conditions. The Company may undertake a credit search on a Customer without which the Company could be unable to process an order. Quotations or estimates are valid for 30 days. These conditions incorporate all the terms agreed between the Company and a Customer and apply to the exclusion of all other terms and conditions which the Customer may purport to apply under any purchase order, confirmation of order or similar document. These terms cannot be varied except by a document signed by the Company and a Customer on or after this contract commences. The Company excludes all representations made before entry into this contract. The Company reserves the right to refuse any order.

CUSTOMERS AUTHORITY: Customers entering into transactions with the Company expressly warrant that they are authorised to accept and are accepting these conditions not only for themselves but also as agents for and on behalf of all the other persons who are, or may become, interested in the Company's goods or products whether in whole or part. The Customer warrants that all details provided on the order form for the purpose of purchasing the goods are correct, that when payment is made by credit card the credit card the Customer is using is the Customer's own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods.

PRICES: The prices listed on the website, contained in the brochure or quoted by the Company replace previous prices and are subject to changes without notice. Prices charged shall be prices ruling on the date of acceptance of an order. All prices quoted do not include insurance.

CARRIAGE: All orders will be despatched in accordance with the Company delivery schedule by the most appropriate route. Where a Customer requires an alternative route or places an order and requires delivery outside the normal schedule the Company shall have the right to charge the entire cost of delivery, irrespective of the value of the order.

PAYMENT: If payment is by paypal, cheque, postal order, debit or credit card, the price for the goods and any associated services is payable not later than 30 days after the date of invoice. The Customer is expected to pay the Company punctually because prompt payment is vital to, and a condition of, the contract. If payment is agreed to be by letter of credit, such letter must be irrevocable and unconditional and in terms and with a bank approved by the Company. The Company will be entitled to charge interest at 8% per annum interest above the Bank of England Base Rate on any monies outstanding after the due payment date until the amount and interest are paid in full after as well as before any judgment.

CANCELLATION OF GOODS: The Company endeavours to meet Customer's individual requirements but the Company shall be under no obligation to accept cancellations or amendment of any order or part of an order. Where such cancellation is accepted it is on the understanding that a cancellation or amendment charge may be levied.

RETENTION OF TITLE: The goods will remain the property of the Company until all monies owing to the Company have been paid in full and until such time the Company grant the Customer a revocable licence to use the goods in the normal course of its business.

RISK: The risk in the goods shall pass to the Customer immediately prior to loading for despatch from the Company premises.

INDEMNITY: The Customer will indemnify the Company against any loss (or injury, including death) to persons or damage caused by goods or their use, except for death or injury caused by the Company's negligence and the Customer fully indemnifies the Company for any damage or expense which we incur or sustain as a result of any third party claim arising from the goods and the Customer will promptly provide us with details of such incidents.

FORCE MAJEURE: Deliveries against the contracts may be suspended pending any contingencies beyond the Company's control and the Company shall not be liable for any loss or damage occasioned to be Customer thereby.

WARRANTY: The Company warrants that the goods supplied will at the time of delivery correspond to the description give by the Company. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12 and/or the Unfair Terms in Consumer Contracts Regulations 1999 Regulation 3(1) all other warranties, conditions or terms relation to fitness for purpose, quality or condition of the goods, whether express or implied by statute or common law or otherwise are excluded to the fullest extent permitted by law.


You may cancel your order any time up to the end of the fourteenth day from the date you receive the ordered goods (see 'Returns' below). To cancel, please notify us in writing.


You may return goods which have been delivered. The goods must be returned to us, at your own cost and risk as soon as possible. The product must be unused, free from damage, in saleable condition and in its original packaging.

Prior to return, it is your responsibility to take reasonable care of the product. Failure to do so will incur charges for reduction in value.

Please ensure that the colour, size and quantity of the product ordered is suitable for your requirements. Photos are for illustrative purpose only, so please order a sample from our website if in doubt.




Bespoke products made to your specification (non-standard size, colour etc.) cannot be returned.


In the event that your order arrives damaged or faulty, we will offer an exchange or refund. Please notify us within 48 hours of delivery.

To help us to deal with damages effectively, please take the following steps:

- Please inspect the goods at the time of delivery and mark as 'Damaged' on the driver's paperwork. If this is impractical at the time, please mark as 'unchecked'.

- Please take photos of the damage and email to us. Ideally, the photo will show the product exactly as it was delivered and packaged.

Damaged goods may not be collected and we advise the customer to dispose of the items once replacements have been delivered.

Our liability is limited to the cost of the goods and save as precluded by law, we will not be liable for any indirect or consequential loss, (damage or expense including loss of profits, business or goodwill) however so arrising. This policy does not affect your legal rights.

INTELLECTUAL PROPERTY: The copyright in the material contained in this website and any trademarks and brands included in that material belongs to Kobocrete.